Support
Help with the FuelSA website and the iOS app.
Get in touch
Nothing here answering it? Send an enquiry and you will get a reply, usually within two business days.
It helps to include the station or page involved, and - if you are using the iOS app - your device model, your iOS version, and the app version from Settings › Version.
Common questions
A price was wrong at the pump.
FuelSA shows prices exactly as retailers report them to the South Australian Fuel Pricing Information Scheme. We do not set or edit them. A price can be stale if the retailer has not reported a change yet, so check the time shown next to every price and always confirm the board price at the station. Persistent errors for a specific site are best reported to the scheme itself, via the SA Government fuel pricing page.
A station near me is missing.
FuelSA lists every South Australian site published in the official feed. If a site is missing, it is not currently in that feed - usually because it is new, closed, or not required to report. The station list is rebuilt every day, so a genuinely new site appears on its own.
Prices are not loading.
Prices are collected every ten minutes and pages are cached for the same window, so a brief gap usually clears itself. Current collection status - including any failed runs - is published on the about page. If prices stay unavailable for more than an hour, tell us and we will confirm.
The map will not centre on me.
That needs location access. Your browser will ask the first time you use the locate button; if you dismissed it, allow location for this site in your browser’s site settings. In the iOS app, open Settings › Privacy & Security › Location Services › FuelSA and choose While Using the App. Both work fine without it - you just will not see distances.
Do I need an account?
No. FuelSA has no sign-up, no login and no subscription. It is free, with no advertising and no analytics.
Where are my saved stations stored?
In the iOS app, on your device. They are not synced to a server or to us, and deleting the app removes them.
How do price alerts work?
In the iOS app you can ask to be told when a station drops under a price you choose, when a station cuts its price, when the cheapest station in a suburb drops under your price, or when prices turn and it is a good time to fill up. FuelSA checks every alert straight after each price update, about every ten minutes, and sends a notification the moment one comes true. There are no alerts overnight unless you turn quiet hours off. Delete your last alert and the app removes its registration from our server.
Which fuels and areas are covered?
All fuel types and all service stations that report to the South Australian scheme. FuelSA covers South Australia only - it does not show prices in other states or territories.
Can I use the data?
The prices come from the SA Fuel Pricing Information Scheme, which publishes them for anyone to read. Please attribute the SA Fuel Pricing Information Scheme as the source, and see the Terms of Use.
Who makes FuelSA?
FuelSA is published by Perspective Global Pty Ltd and developed by Hayden Kong. It is independent of the Government of South Australia and of every fuel retailer - the prices come from the official scheme, and nothing on the site is sponsored. The Terms of Use and Privacy Policy are with Perspective Global Pty Ltd.
I own a fuel brand shown on the site.
Brand names and logos are used only to identify the station brand reported by the scheme, and remain your property. Send us a message if you want artwork changed or removed and we will action it promptly.
Privacy and data
FuelSA never asks who you are. The only information it keeps is what you choose to give it: a message through the contact form, or, if you turn on price alerts in the app, the alerts and notification address needed to send them. Your location never leaves your device. The full detail is in the Privacy Policy. The Terms of Use cover price accuracy and your consumer rights.
Report a bug or suggest a feature
Use the contact form. Describe what you expected and what happened instead - that usually makes the problem obvious.